Shipping

We offer 100% free shipping on all orders within the contiguous United States. Orders deliver in approximately 1-2 weeks (some restrictions may apply). Custom covers may take between 4-8 weeks for delivery. Sacs, Sactionals pieces and covers may be fulfilled and shipped from different warehouses and may be received at different times. Due to the restrictions of our shipping partners, we are unable to deliver to P.O. boxes / APO or FPO addresses.

Please note, we are working closely with our delivery partner, FedEx, to take all the necessary steps to protect customers during the COVID-19 pandemic. These measures include contactless delivery by leaving packages at your doorstep without requiring a signature.

Returns & 60-Day Home Trial

We believe in Total Comfort, and a big part of that is making sure you are completely satisfied with your purchase. But if you'd like to make a return for any reason, you can return it by contacting Customer Love to coordinate your return authorization. Eligible merchandise may be returned within 60 days from the date you received it for a full refund or exchange. Custom merchandise, floor model, and clearance item sales are final, and returns cannot be issued. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear.

Fabriquez votre propre gel avec nos produits 100% bio. Sac Inserts have a Lifetime Guarantee against manufacturer defects. The warrant policy does not apply to failures stemming from use, abuse, or excessive wear. Original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty. Sac and Sactionals covers are guaranteed for 3 years from the date of purchase (we highly recommend that all Outdoor Sactionals Back Pillows and Outdoor Sactionals Seat Cushions be kept out of the elements when not in use). Products are guaranteed against all manufacture defects.

Warranties

Any shipping and/or delivery fees are non-refundable. Gift Card purchases cannot be cancelled or returned. Merchandise is eligible for a one-time price adjustment within 14 days of the date ordered. Floor models and clearance merchandise are not eligible for price adjustment. Financing terms cannot be adjusted after a purchase is made. Proof of purchase is required for all returns, exchanges, warranties, and refunds.