PROBLEM
MEETS SOLUTION
Epic Water Filters was founded by Ash Heather in April 2015. Having just moved to the US from Asia and witnessing first hand plastic bottle pollution on the beaches and in the rivers that got him thinking -- there had to be a solution to this environmental time bomb.
OUR FILTERS MAKE US UNIQUE
It started with developing a bottle with a robust filter in it, so people in countries with poor water quality could drink that water without getting sick, at the same time reducing the need for single-use plastic water bottles in those countries. With Flint, Michigan making international headlines in 2015 with its massive and unimaginable water pollution crisis, it became apparent that it was not just developing countries that had water quality problems.
OUR MISSION IS SIMPLE
It's now clear that developed countries are the worst offenders of single-use plastic bottle pollution as the citizens of these countries do not trust the quality of their municipal water, primarily due to industrial and agricultural pollutants. The truth is that bottled water isn’t good for our bodies, our wallets, or for the planet. The faster the world realizes this--the better it is for everyone.
LOOKING TO THE FUTURE
Our goal at Epic has always been environmentally minded and we find value in not only practicing environmental stewardship as a company but also in supporting others who do the same. Like many who came before us and who will surely come after us, we hope to leave the planet a little bit better than we found it (and with cleaner water too).
FREE SHIPPING IN THE US FOR CLEAN WATER CLUB MEMBERS
Hey, we love to shop online too, so we completely understand the desire to receive your order as quickly as possible. We make every effort to get your goods to you as quickly as we can and with free shipping for clean water club members, and just a $5 flat for all others.
Read below to learn more about each step of our shipping process!
ORDER PROCESSING
Orders are typically processed and shipped within 24-48 hours of receiving them. Be sure to check the address on your order confirmation and let us know if there is something amiss so we can get that squared away for you. When an order leaves our warehouse, we are no longer able to make any address changes.
We cannot always promise that an order will leave within 24-48 hours. This depends on where our inventory is located among a few other factors.
SHIPPING TIME
Your order will normally take around 2-3 days to arrive given there are no postal delays.
We have seen shipping delays and sometimes an order will take 5-10 business days to arrive. We apologize for any delays, once an order leaves our warehouse we don't have control over how long it takes to get to you.
TRACKING INFORMATION
As soon as your order ships, you will receive an automated email with tracking information. Note that if an order contains more than one item, we may ship items individually depending on the size of each item. We will send you tracking for each item in the shipment if we do this.
