Appliance Parts Pros
The company started as a two-person operation with a simple website that Kagan largely designed himself, a few telephones to answer calls, and lots of enthusiasm. The morning hours were spent taking orders and answering technical questions on phone calls that sometimes lasted more than 30 minutes. But Kagan didn’t mind, because customer service was paramount. Afternoons consisted of getting the parts from a local distributor, packing the orders, and then rushing to the UPS office to mail them before the daily cut-off time.
Today, AppliancePartsPros.com has helped nearly 3 million people repair their appliances and is a thriving business with more than $35 million in annual sales. However, Kagan isn’t resting on his laurels. Rather, he is pouring more time and resources into making the company and website even more responsive to customer needs. At AppliancePartsPros.com, know that customer service isn’t just a department. It defines who we are.
Core Values
Honesty & Ethics
We believe you should always tell the truth, and never make promises that you don’t intend to keep. We believe you should live with stellar ethics -- even when no one is watching -- and do the right thing. In short, be a good person.
Embrace and Encourage Change
At AppliancePartsPros.com we are always looking for ways to improve how our company operates, to enhance customer service, and to anticipate our customers’ needs. We listen to suggestions for improvement from employees and customers. If we aren’t doing something right, let us know and we’ll do our best to improve the process.
Outstanding Customer Service
Outstanding customer service is the single most important thing that AppliancePartsPros.com offers. We like to think of ourselves as a customer service company that also happens to sell appliance parts. We listen, identify problems, understand concerns, ask questions and resolve issues. We strive to make appliance repair easy with straightforward and honest answers, regardless if customers buy our parts, because we want to help you resolve the disruption of a broken appliance as painlessly as possible.
AppliancePartsPros.com embraces creativity, new ideas, and the great attitude that comes from having fun. That’s why our corporate office has a ping pong table and video games, and why our call center embraces dress-like-a-superhero costume days! We value our employees and want them to be happy, so we don’t mind making work feel a little less like work.