Client experience is our obsession

Hargreaves Lansdown aims to build long-term client relationships, so we listen and respond to clients’ needs, evolving our service and investment solutions in order to bring greater prosperity throughout every stage of their lives. To achieve our purpose we place the client at the heart of what we do, becoming their trusted partner and financial champion.

Our culture, values and governance ensure we keep our clients at the heart of all we do and this drives sustainable growth which benefits all.

We are the UK’s number one platform for private investors. For nearly 40 years, we have helped clients save time, tax and money on their investments. Today we are trusted with more than £120 billion by 1.5 million clients. We are a secure, FTSE 100 company, headquartered in Bristol employing over 1,700 people.

We believe as a nation we need to build a stronger culture of saving, which will bring long-term benefits to individuals and society as a whole. We seek to break down barriers or misconceptions that might prevent people from saving and investing their money with confidence. We help make more of their investments by giving them the tools and information to make their own informed decisions. We aim to simplify their financial life by making it easy and straightforward to manage their savings, investments and pensions.

Strategy

We strive to provide an unrivalled and evolving client experience, using it to deepen client relationships so we become an ever more integral part of their lives. In turn this delivers high levels of client retention, client satisfaction and increased use of our services which drives net new business flows from existing and new clients. This provides the engine for financial growth, enabling reinvestment into the client experience whilst generating returns for shareholders and wider stakeholders.