You can return items purchased in their original, unworn, unused, unopened condition for a full refund of their merchandise value. We accept returns within 30 days of the original ship date.
Please note the following items are final sale and cannot be returned or exchanged:
underwear, intimate apparel, lingerie, bras, panties, shapewear,
bathing suits, bikinis, swimsuits,
earrings, gift cards and all items marked Final Sale.
Original shipping and handling fees are not refundable.
However, in the unlikely event that we have inadvertently sent you incorrect merchandise or you have received damaged merchandise, please notify us immediately by email or telephone. We will reimburse you for the cost of returning the package to us; we will not charge you for the shipping costs of replacement merchandise as long as the item is returned by mail.
Items purchased from a Rainbow Store location cannot be returned to rainbowshops.com.
Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for merchandise credit only.
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Shipping
We also offer Standard, Premium, Expedited and One Day Shipping. Time estimates for delivery can be found in the table below.
Standard shipping is available to all 50 United States, US Military Addresses (APO or FPO with AE, AP, AA), and US Territories (Puerto Rico, US Virgin Islands).
We do not offer express shipping services outside of the 50 United States.