Online and Phone Orders
When using our prepaid label $7.50 will be deducted from your refund. Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included. Online and phone purchases can also be returned in store, in accordance with our policy. Need an exchange? Follow steps above and place a new order for your replacement item(s). Delivery times go into effect the business day after you place an order. Overnight and Saturday shipping availability and order cutoff times are subject to change. Please see options at checkout.
Shipping Policy
Orders may be delivered by UPS or the U.S. Postal Service (USPS). An order may be shipped with a higher service tier to meet the original delivery expectations at no additional charge. Shipping and handling charges are per shipping address. Orders that qualify for free shipping and handling will receive free shipping and handling for all addresses. Please allow up to two additional weeks for delivery of all monogrammed and personalized orders.
Multiple Shipments
Our flat-rate shipping and handling fees apply regardless of order size or weight. In some cases, the flat-rate charge may exceed actual shipping costs. Free standard shipping and handling is valid for qualifying orders over $99. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash. See table above for shipping and handling details. Free standard shipping and handling will be automatically applied to qualifying orders at checkout. Orders shipping free to the continental U.S., Alaska and Hawaii will be sent via standard shipping and delivered by UPS or USPS. Orders shipping free to P.O. Boxes, APO/FPO/DPO addresses, Guam, Puerto Rico or the U.S. Virgin Islands will be sent via the USPS. Terms of offer are subject to change.
If you are not able to pick up your order within 7 calendar days, it will be returned to our warehouse, and you will be refunded in the form of your original payment. You should expect to see the credit in 3—5 additional business days.
Shipping to Canada
We're excited to offer flat-rate shipping and handling to Canada for USD 9.95. We ship via UPS Standard service directly to your door. You will receive your order in four to seven business days from the date your order was placed. Taxes will be included in your order total. No additional duties will be applied at checkout or upon delivery. Customs delays can be common when shipping to Canada, so please factor this in when placing your order. Orders shipped to multiple addresses will be charged USD 9.95 for each individual shipment. All shipments to Canada must be made to a physical address. We are unable to ship to Canada P.O. Boxes. Attention: Customers ordering shipments to the Yukon, Northwest or Nunavut territories must call 866 739 5942 to complete their order. Orders shipped to these territories cannot be processed at jcrewfactory.com at this time.