The Ticket Factory
We launched The Ticket Factory in 2007 to offer you a compelling alternative to other ticket agents by putting you at the heart of ticket purchasing journey. We've got the customer service ethos, the experience and authority of more than 25 years as the UK's most successful venue box office for the NEC, Resorts World Arena and Utilita Arena Birmingham.
Whether it is our website or your dedicated contact centre, we are here to make the ticket purchase as easy as possible.
In a nutshell, we want to work with you… whether you’re a promoter, an event organiser or a venue. We have one simple aim, and that’s to maximise your ticket sales. With more than 40 years as the UK’s most successful venue box office for The NEC Group, we offer the experience and know-how needed to make your event a success. Accessing tickets to your event will never be an issue with our primary sales channels operating 24/7, including theticketfactory.com and our dedicated Contact Centre with its customer-driven, highly experienced team. When it comes to promoting your event, The Ticket Factory has the expertise in-house to provide support tailored to your needs, whether you’re looking for a full-blown marketing campaign or simply expert advice.
OUR VALUES
Our venue-based background has shaped the way we work and value high customer service ethos. We've invested heavily in leading edge technology to meet the demands of the biggest event releases, while caring passionately about each individual ticket buyer's experience.
We're flexible and responsive. Our knowledge of live events and exhibitions is second to none. We're friendly, approachable and know what matters to you. Added to this, we are a member of The Society of Ticket Agents and Retailers (STAR) which means that with us, you can buy your tickets in confidence!
Enjoy some great benefits with shopping at The Ticket Factory from discount train travel to the gig with Virgin Trains and great offers for students with Unidays