ParcelHero
Our Founder, Roger Sumner-Rivers launched the first company in the ParcelHero®Group in 2003, with the goal of making courier delivery easier, cheaper and more accessible for both businesses and individuals. 18 years later, we're still doing that. Headquartered in West London, ParcelHero.com is the UK’s leading online parcel delivery service, offering courier services from the world's largest carriers, to customers across the globe.
Over 100,000 people, eBay traders and businesses around the world use ParcelHero®. Our smart comparison site brings together the delivery services of the world’s biggest carriers including UPS, DHL, FedEx & DPD at huge savings of up to 60%.
At ParcelHero® we are passionate about delivery and committed to industry leading quality of service. We are one of the UK's highest rated couriers, with over 4,000 5-star reviews and a customer rating of 97%.
Our Core Values
- Committed to Quality - We only work with the world's best carriers, because quality, flexibility and reliability of service is crucial to our customers. So it is crucial to us.
- Create Amazing Experiences - Providing outstanding service is at the heart of the ParcelHero® philosophy, we want to make a real difference to our customers. We believe in understanding our customers and offering exceptional, personalised customer care. We are experts so our customers don’t need to be.
At ParcelHero® we believe in collaboration and a vibrant, lively workplace. We never forget that behind every parcel is a human being. We believe in treating people like people, and respecting employees, suppliers and most importantly customers. Fromthe top down and back again. We believe that a commitment to people makes the difference.
We encourage collaboration, we encourage initiative, we nurture creativity, and we love a good idea. Our open-plan workspaces help our teams work together, fostering collaboration to find solutions to issues that arise. We believe in working together to make our service the best it can be.